1. Introduction
At FortunePath, we aim to provide quality financial insights and services. This Return and Refund Policy explains the conditions under which refunds may be granted.
2. Eligibility for Refunds
You may be eligible for a refund under the following conditions:
The service provided did not match the description outlined in our agreement.
A billing error resulted in an incorrect charge to your account.
A cancellation request was submitted before the service commenced.
3. Non-Refundable Services
Refunds will not be issued under the following circumstances:
Completed financial consultations or advisory services.
Digital or downloadable resources that have already been accessed.
Refund requests submitted beyond the specified refund period.
4. Refund Request Process
To request a refund, please follow these steps:
Contact our support team at [email protected] with your request.
Provide details of the transaction, including proof of payment.
Our team will review the request and provide a response within 5-7 business days.
If your refund request is approved, we will process the refund within 10-15 business days using the original payment method.
5. Cancellation Policy
If you wish to cancel a service before it has started, please contact us as soon as possible.
Cancellations made after service commencement may not be eligible for a refund.
6. Dispute Resolution
If you are unsatisfied with the resolution of a refund request, you may escalate the matter to our customer service team.
FortunePath reserves the right to make the final decision on refund disputes.
7. Contact Information
Address: 34 Smuts Rd, Rondebosch East, Cape Town, 8000, South Africa
Phone: +27 82 081 0979
Email: [email protected]